Shipping policy

PackLite Air ships worldwide with tracked delivery on every order.

Processing time: 1-3 business days.

Shipping rates and delivery estimates

United States: Free standard shipping on every order, with an Express upgrade available at checkout for $15. Standard orders typically arrive 7-14 business days after processing.
Canada, the United Kingdom, Western Europe, Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong, Malaysia, Israel and the UAE: $15 flat rate. Typically 10-20 business days after processing.
All other countries: $25 flat rate. Typically 14-30 business days after processing.

Delivery estimates are estimates, not guarantees. Customs processing, carrier delays, weather and local postal conditions can extend transit times beyond these ranges.

Customs, duties and import taxes

Orders shipped outside the United States may be subject to import duties, customs fees, VAT, GST or other charges levied by the destination country. These charges are not included in the price you pay at checkout and are not collected by PackLite Air.

Any such charges are set by your local customs authority and are the responsibility of the recipient. Your carrier or local postal service will normally contact you to collect payment before releasing the package. We have no control over these amounts and cannot calculate or estimate them in advance, because they vary by country and by the declared value of the order.

If you are unsure, please check your country's import rules before ordering. The recipient is also responsible for ensuring that the items ordered may be lawfully imported into the destination country.

If a package is refused at delivery or abandoned because import charges were not paid, the order is treated as a customer-initiated return. Outbound shipping costs and any carrier return fees are non-refundable, and a refund can only be issued if and when the package is returned to us in resalable condition.

Tracking and address accuracy

You will receive tracking by email once your order ships. Please make sure your shipping address is correct and complete before checkout, including postal code and any apartment or unit number. If a package is returned to us because of an incorrect or incomplete address, we will help arrange reshipment where possible, but additional shipping charges may apply.

If your tracking has not updated for several days, or your order is late, contact us at support@packliteair.com and include your order number.