Refund policy

Refund policy

We want your travel gear to arrive in good condition and match what you ordered.

30-day return window: You may request a return within 30 days of delivery. Items should be unused, in their original condition, and include the original packaging where possible.

Damaged or incorrect orders: Contact us within 7 days of delivery at support@packliteair.com with your order number and clear photos. If the item arrived damaged or incorrect, we will help replace it or issue a refund.

Return shipping: Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.

To start a return, email support@packliteair.com with your order number and reason for the return. Please do not send items back before contacting us.

International orders: Import duties, customs fees and taxes charged by your local authority are not refundable by us. Original shipping charges are non-refundable on customer-initiated returns. If a package is refused at delivery or abandoned because import charges were not paid, outbound shipping and any carrier return fees are non-refundable, and a refund can only be issued if and when the package is returned to us in resalable condition. See our Shipping policy for details.