Frequently Asked Questions
Shipping & Delivery
How long does shipping take?
Orders are processed in 1-3 business days. Most U.S. orders then arrive within 7-14 business days. International delivery times vary by destination.
Do you offer free shipping?
Yes — use code FREESHIP50 for free shipping on U.S. orders over $50.
Will I get tracking?
Yes. You'll receive a tracking link by email as soon as your order ships. Please double-check your shipping address at checkout, since packages returned for an incorrect address may incur additional shipping charges.
Do you ship internationally?
Yes, we ship worldwide with tracked delivery. Delivery windows vary by country.
Returns & Refunds
What is your return policy?
You may request a return within 30 days of delivery. Items should be unused, in their original condition, and include the original packaging where possible.
My item arrived damaged or incorrect — what do I do?
Contact us within 7 days of delivery at support@packliteair.com with your order number and clear photos, and we'll help replace it or issue a refund.
Who pays for return shipping?
Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect. Please email us before sending anything back.
Discounts
Do you have any discount codes?
Yes — use PACKLITE10 at checkout for 10% off your order during our launch.
Product Questions
Is the Slim Toiletry Bag TSA-friendly?
Yes. It includes a clear zip pouch section designed to meet the TSA 3-1-1 liquids rule, so you can keep it packed through security.
Does the Neck Wallet really block RFID?
Yes. It uses RFID-blocking material designed to shield contactless cards and e-passports from 13.56 MHz scans.
How much weight can the Luggage Scale handle?
The digital scale reads up to 110 lb / 50 kg and switches between pounds and kilograms. Batteries are included.
Payment & Support
Is checkout secure?
Yes. Checkout is encrypted and processed securely through Shopify.
How do I reach you?
Email support@packliteair.com and we'll reply within 1-2 business days, Monday through Friday.